Mission Statement: The Service with Jazz Program is committed
to employee excellence through recognition and training. The Key Instrumental
Employee Recognition program will distinguish those employees that have
exceeded all performance expectations through their dedication and commitment
to the University.
The Employee Training program will ensure that the UNO community is customer
centered not only to our student but among our colleagues. The customized
professional service training will reinforce what you already know with
new techniques and tools to achieve a "high note" with our customers.
KEY INSTRUMENTAL EMPLOYEE - MONTHLY RECOGNITION
KEY INSTRUMENTAL EMPLOYEE - ANNUAL RECOGNITION
PROFESSIONAL SERVICE TRAINING
Key
Instrumental Employee of the Month Recognition:
If you have witnessed a staff or faculty member contributing to UNO's
missions to provide educational, economic, cultural, and social well-being
support to the vibrant City of New Orleans; please let us know!
We will recognize one employee of the month. This employee must demonstrate
a strong work ethic, customer service, commitment, loyalty, leadership
and motivation to the University.
Key Instrumental Monthly Employee Recipients will receive the following:
- Certificate acknowledging your award
- Picture and story of accomplishments on the HRM website
- Reserved parking for one month
- Service with Jazz bag and pen
Key Instrumental
Employee of the Year Recognition
The key instrumental employee recipient will be selected from the monthly
recipients by the Employee Awards Committee.The employee will be recognized
at the Annual Employee Awards Ceremony.
Key Instrumental Annual Employee Recipients will receive the following:
- Cash Award of $500
- Plaque
- Picture and story on the HRM website
Eligibility Requirements for the Employees of the Month and Year Awards:
All UNO Classified, Non-Classified, and Faculty (full time or part-time)
are eligible for the Key Instrumental Monthly and Annual Employee Award.
All nominees must have been employed with the University for at least
one consecutive year. (Excludes student workers, graduate assistants,
temporary, and intermittent employees)
Eligibility Criteria:
The employee must demonstrate excellence in job performance, initiative,
attitude, involvement, responsibility, dependability, customer interaction
and cooperation.
Nomination Procedure:
- Please complete the Nomination Form
- UNO Faculty and staff my submit nominations
- Nomination deadline is the 15th of each month
- One employee will be recognized at the beginning of each month
- The nominees will only be eligible for the month they are nominated
- The Key Instrumental Employee will be determined by the Employee Awards
Committee. This Committee is selected by the Office of Human Resource
Management and consists of seven employees from various department on
campus.
Employee
Nomination Form
Send nomination forms to:
servicewithjazz@uno.edu
Professional Service Training:
The Service with Jazz Professional Service Training Program was developed
to improve the customer service thoughtout the University. Through group
discussions and exercises you will learn to develop and implement more
"customer-oriented" service.
The training will address the following 5 Customer Service Expectations:
- We consider the needs of our customer as the highest priority.
- We take initiative to assist all customers.
- We communicate action to satisfactorily resolve each customer's problem.
- We present a professional image and appearance at all times.
- Communicate in a caring and friendly manner.
We will provide training classes as well as train-the-trainer classes
to provide more flexibility within the departments.
Announcements will be posted on the HRM website and sent though email
regarding the dates and times of the training that will be offered.
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